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Learning Guide Design Service Company for Training and Customer Support

Does your audience need step-by-step tutorials to assist them with using your product or service? Upside Interactive excels at web-based learning guide design services for company training, customer support, and sales enablement. Self-paced learning guide applications are how-to, instructional product tutorials with video, voiceover audio, and localizable text.

Client: HP; Project: “Learning Guide v1.0.” Note: This legacy sample learning guide requires the Adobe® Flash® Player browser plug-in be enabled. Newer versions use HTML5 web technologies.

Learning Guide Design Provides a DIY Training Experience.

Learning guides enable companies to provide their teams and customers with a true DIY learning experience. Companies can reduce returns and call center demand by providing step-by-step instructional training assets to your customers on any number of topics.

Customers can select the topics they want to view in any order they choose. Using a customized player shell, your audience will appreciate being able to navigate literally dozens of intelligently categorized how-to step-by-step tutorials with ease.

Client: HP; Project: “Learning Guide v2.0.” Note: This legacy sample learning guide requires the Adobe® Flash® Player browser plug-in be enabled. Newer versions use HTML5 web technologies.

Metrics Tell the Rest of the Story.

Over the years, Upside Interactive and its clients have learned to use metrics to help answer the timeless question: "What do you our customers want to know about most?" As marketing and training experts anticipate the needs of their audience, metrics track the audience's actual behavior when they are viewing learning guide content. This invaluable insight into what the audience wants to know about most enlightens professionals in sales, marketing, training, and customer support.

Using metrics, businesses can not only anticipate the future needs of their customers, but they can also follow growing customer trends and respond by allocating resources to those learning topics most in demand from customers. The ability to be flexible and responsive to customer current needs and growing demands makes self-paced learning guide applications an extremely valuable CRM tool.

Learning Guide Design and Development: Flexible, Powerful, and Intelligent.

Leave static out-of-date PDF customer support manuals and expensive learning videos in the past and say "Yes!" to learning guide training applications that are easy to update, employs metrics to track topic hit-rates, and easily scales to add more topics for your customers. Online learning guides are a perfect solution to answer customer needs for hardware, software, and step-by-step instructional product knowledge.

  • Video + Audio
  • Tracking metrics
  • Transcription toggle
  • Media player controls
  • Search feature
  • Scalable
  • Localizable
  • Easy to update

Upside Interactive can deliver learning guide design services for any training or customer support needs. Let us know how we can help you deliver a world-class learning guide training experience to your audience.